** Getting Started with Tattd**

+ What is Tattd?

Tattd connects people to local tattoo artists perfectly tailored to their needs, while providing a platform for artists to market themselves to their ideal client. Tattd takes the hassle out of finding inspiration, looking for an artist, and booking an appointment so you can focus on what really matters: the ink.

+ Why book with Tattd?

• Tattd provides a centralized place to discover, book, and communicate with your artist! You no longer have to scroll through Instagram for hours to find the perfect artists or inspo. Beyond the tattoo concept itself, Tattd's premier search feature allows clients to search for women-owned studios, LGBTQ+ artists, tattooers that specialize in dark skin tattoos, and more!

• Tattd offers unbeatable security with insurance for appointment cancellations, and health and defect claims, plus an option for removal insurance. That's our Tattd guarantee!

• Easily send tattoo artists a request for an appointment, and send your deposit to them in-app!

+ How is Tattd different?

Tattd provides users with a tattoo experience like no other, prioritzing art above everything else. Unlike other platforms, Tattd doesn't charge tattoo artists to be on the app, allowing them to focus on creating badass tattoos for their clients.

+ How much does Tattd cost?

Downloading the app, searching Artists, gathering inpos and DMing Artists is all 100% free. Now, when it comes to booking, we charge small fees to make sure we can deliver a secure, insured tattoo experience to you. Note that you can opt-out of any of these with the exception of the Tattd Booking Fee.

Tattd Booking Fee ($4.99) Artist No-show Insurance (1% of tattoo cost) Cancellation Insurance (2.5% of tattoo cost) Health/Defects Insurance (5%of tattoo cost)

+ What is the Tattd Booking Fee?

When booking an appointment through Tattd, clients will be charged a flat-rate booking fee of $4.99. This helps us at Tattd keep the lights on, and keep filling the app with amazing Artists to give you the dopest ink possible.

+ What is the Artist No-Show Fee?

The Artist No-Show Fee is a non-refundable, one-time payment that guarantees a refund of your deposit if your artist does not show up to the appointment for any reason. This fee is based on 1% of the total price of the tattoo given by the artist at the time of booking, and does not go towards the total cost of your tattoo.

+ What is the Cancellation Insurance?

Cancellation Insurance is a non-refundable fee that guarantees a full refund of your deposit if you decide to cancel your tattoo appointment for any reason. This fee is based on 2.5% of the total price of the tattoo given by the artist at the time of booking, and does not go towards the total cost of your tattoo.

To get a full refund of your deposit, you must Cancel your appointment in the Tattd app at least 72 hours before it's scheduled.

+ What is the Tattd Guarantee?

The Tattd Guarantee covers any health issues / defects that could occur as a result of getting tattooed. It's a non-refundable fee that guarantees coverage of costs if an artist or studio's practices do not meet health standards and your tattoo gets infected, or you have any other severe medical reaction. Although we do our best to ensure every artist on Tattd is top-tier, we know there's always that possibility of an artist not meeting proper health and safety protocols. If your experience, tattoo, or tattoo healing process is affected by unhealthy practices that jeopardize a clean and sterile environment, the Tattd Guarantee will cover any needed action to resolve the issue, and in some cases can result in a refund the full cost of your tattoo. This fee is based on 5% of the total tattoo given by the artist at the time of booking, and does not go towards the total cost of your tattoo.

If this occurs, submit a claim within 72 hours after your scheduled appointment and a team member will work with you to understand the details of your claim and implement the best solution.

** Account Management**

+ How do I edit my profile?

• Go to the "DISCOVER" screen and click on your profile image

• Click "Edit Profile"

+ Where do I find my settings?

• Go to the Tattd Discover Screen

• Click on your profile picture

• Click on the settings icon wheel - image

+ How do I update my name?

• Go to the Tattd Discover Screen

• Click on your profile picture

• Click on the settings icon wheel - image

• Click on the name drop down button

+ How do I change my password

• Go to the Tattd Discover Screen
• Click on your profile picture
• Click on the settings icon wheel
• Click on the password drop down button
• Enter your current password, new password, and retype new password, and select save once you are finished.

+ I accidentally signed up as an Artist, how do I change it?

To begin the process of changing your account type, contact Tattd's Customer Support directly through the messaging feature in-app and we'll get you onto the Client-side shortly!

** Appointments & Booking**

+ How do I request an appointment?

• Click on the Discover screen
• Click on the filter icon to specify your location, style and desired price point
• Click apply
• View detailed info on thousands of artists and studios near you, browse their portfolios
• Click on your desired artist profile and click the message icon
• Feel free to introduce yourself to the artist and click on the Tattd Icon when you are ready to submit your Tattoo request
• Share saved photos with your artists and follow the prompts to confirm your request.

• Once an artist agrees to your tattoo, they will send you a quote

+ How long will it take for an artist to respond to my tattoo request?

Every artist is different when it comes to filling their books, so there's no definitive timeframe for receiving a response from an artist. Usually, an artist will take anywhere from a few days to a week or more to get back to you. But don't fret! With thousands of Artists on the app, we're confident you'll meet your match.

+ How do I pay for my tattoo?

The first step in the process is to send an Artist a Tattoo Request, that includes a description of your next tattoo along with a few other necessary details. Once your Artist has reviewed your Tattoo Request, they will send you a quote based upon the information you provided in your request.

• Click view quote
• Review the cost of the tattoo, estimated appointment duration and the cost of the deposit and fees

• Selcect your prefered timeslot. If none of these work, message your artist and let them know.
• If everything looks good, choose your prefered payment method to pay your despoist and press "Agree & Pay"
• Communicate with your artist on thier prefered payment method for the remaining cost of the tattoo.

+ How do I cancel or reschedule my appointment

In your Account (which you can access in the top left corner of the app), your past and upcoming appointments are listed. From there, you can click into the appointment you'd like to make changes to, and select to Reschedule or Cancel the appointment.

+ What happens to my deposit if I need to cancel my appointment?

In most cases, deposits are non-refundable regardless of when you cancel the appointment. However, if you purchased Cancellation Insurance and cancel at least 72-hours before your appointment, you'll have your deposit refunded to your original payment method, no questions asked.

Need to rescheudle? Communicate with your artist about any scheduling conflicts that might've come up, and they'll do their best to work with you.

+ What happens if I cancel late or miss my appointment?

If you cancel your appointment within 72 hours of the date/time or if do not show up at all, you will lose your deposit, even if you purchased Cancellation Insurance. Sometimes, unexpected life events can happen; so it's always important to communicate with your artist about the sudden cancellation or change.

Tattd's Cancellation Insurance does not cover appointment cancelations that occur within 72 hours of the appointment, or missed appointments.

** General Tattoo Questions**

+ What is a deposit and how is it used?

Deposits are necessary to secure your tattoo appointment. While booking your appointment, the artist will request you pay this deposit in order to secure the date and time agreed upon. Deposits go towards the total cost of your tattoo. The cost of the deposit varies by artist, but you can always expect to submit a deposit to get your name on their books officially.

+ How long will my tattoo appointment take?

The duration of your tattoo appointment relies on a variety of factors regarding the tattoo and beyond. The tattoo's style, size, and color palette will affect the completion time of your tattoo greatly. Other factors such as taking breaks can also add to the length of your appointment.

At the time of booking, your artist will give you an estimated appointment duration based on the design itself. If your design happens to be more intense, the artist might request that additional sessions take place after the initial appointment.

+ What are the different Tattoo styles?

There are 28 Styles listed on Tattd! Feel free to browse the Ink tab so see examples of what they are, or if you're looking to read a breif overview of each tattoo Style, check out: Tattd's Guide to the Many Different Types and Styles of Tattoos.

+ How should I prepare for my appointment?

Preparing for your appointment is one of the most important parts of the process, and should be taken seriously to ensure safety and comfortability. Make sure you are well-rested, and that you eat a substantial meal 2-3 hours prior to your tattoo. Do not consume alcohol within 24 hours of your appointment. When planning an outfit for the day, keep it comfortable and practical, based on the location of the tattoo.

If desired, you can bring entertainment, such as music to your appointment to help pass the time. Please feel free to ask the tattooer if you require any additional accomodations for an optimal tattoo experience.

+ When will I receive a sketch of my tattoo design?

In most cases, artists will provide a sketch of the tattoo design once you arrive to the studio for your appointment. During this time, you're able to request that the tattooer makes small adjustments to the design before you hop in the chair. Usually only 1-2 revisions are allowed, but always work with your Artist to come to a great end result that you feel good about.

** Payments, Refunds & More **

+ I don't like my tattoo. Can I get a refund?

We are unable to refund the deposit and/or cost of the tattoo once it has been completed. If there's a technical application issue; such as patchy colorwork or a jagged line, your artist more than likely will be able to fix it upon your request. Typically "touch-ups" within the first 3 months after your appointment are free, but each tattooer creates their own policy.

+ What insurances does Tattd offer and how can I submit a claim?

Click here to learn more about Tattd's insurance policy and submit a claim! We're here to make sure you're obsessed with your tattoo, and will do everything in our power to make sure any less-than-perfect experience is addressed.

+ How do I pay my artists for my remaining balance?

Paying the remaining balance of your tattoo occurs on the day of your appointment, after the tattoo has been completed. This payment occurs outside of Tattd, and its conditions are set by the artist based on their preferences/policies. In most cases, you will be paying with cash or card. Some artists/studios will charge an extra fee if you pay with a credit card, so always be mindful of that.

To find out your artist's preferred payment methood, ask them at the time of booking your appointment to ensure you're bringing the right payment materials with you.

Note: Tip your artists!!! 15-20% is typical, but of course it's up to you. Just know that it's not included in the tattoo cost.

+ My tattoo looks infected. What should I do?

Tattoo infections are no joke, and should be treated very seriously to ensure the infection doesn't spread to other parts of your body. Infections in tattoos often stem from an unsanitary environment presented by the tattoo artist; but a tattoo can also become infected from improper aftercare by the client. The most common signs of a tattoo infection include:

• Painful swelling in the tattooed area

• Bumps on or below the skin's surface that contain pus

• A fever and/or swollen lymph nodes

If you have any of these symptoms, consult a doctor or dermatologist to eliminate the infection immediately. Also alert your Artist so they're aware. In the event of an infection, you are elligible to request a partial or full refund by submitting a claim to Tattd for investigation.

Note: Sometimes, tattoos look pretty gnarly as they're healing. If you're on the fence, you can always consult your Artist or review this guide to see if you're experiencing something out of the ordinary.

+What is the customary amount to tip a tattoo artist?

In the industry, it is customary to tip between 15-20% of the total cost of your tattoo. Of course, you can adjust this amount based on your own budget, but it's highly encouraged to show your artist a little love with some extra cash!